FAQ

We are primarily a trade site for qualified gas appliance repairers in Australasia.

 Gas appliances are complex equipment which can cause death if incorrectly repaired.

All gas appliances need to be repaired by licensed gas appliance technicians.

Due to "Do It yourselfers" purchasing on the site and using Gasstop as a swap out service to self diagnose their appliance problems, we have no choice but to charge a minimum restocking fee of 25%.

Any returned part can't be resold untíl its integrity can be guaranteed through proper testing to maintain its AGA certification.

Our quality control on parts is paramount to maintain a safe repair solution for all users. Hence all our electronic parts are in sealed secure bags. 

If unsure which parts you need contact us with a photo or a desciption of the problem prior to ordering.

sales@gasstop.com.au

See below for more T & C's regarding returns

http://www.gasstop.com.au/product/279/terms-conditions-for-change-over-modules-return-surcharge